EVALUATING AN ORGANISATION’S MANAGEMENT PERFORMANCE THROUGH THE CERTIFICATION AUDIT

Abstract

The article proposes a strategy which reflects in the best way possible the evaluation of the integrated  management  system  subjected  to  certification.  For  this  purpose,   17  indicators  of
performance  for  the  supply  process  of  an  organization have  been  defined  and  analysed  so  that  the management  performance  of  senior  management  can  be  improved  during  a  certification  cycle.  The structure of the proposed strategy was tested in terms of applicability for the process of supply of an organization  with  an  integrated  management system.  The  Case  Study  "Certification  audit  and evaluation of performance indicators for the supply process" has showed a decrease of non-compliant indicators  and  an  even  greater  decrease  of  indicators  that  require  analysis  and  what strategy  to evaluate  the  performance  indicators  for  the audited  integrated  management  system  is  usable.  The
certification audit emphasizes the importance of integrated management system which is enlarged or minimized  depending on  how  management  addresses  issues  of  responsiveness, adaptability  and compliance, as well as its ability to pursue strategic objectives.